Heat pump care. Make room for the rest of your day.
Your heat pump serves heating and cooling needs. MGI Heating and Air helps you plan care for the actual equipment, with the tasks, visit price, and limits clear.
Share how you use the heat pump.
Heating, cooling, and any backup heat help define the care visit. A current fault needs its own assessment.
The equipment and modes
- Share the heat pump model and any backup heat if you know them.
- Tell us which modes you use.
Care history or a new concern
- Share the last known care visit.
- Report ice that stays or a problem in heating or cooling before arranging routine care.
Your home and access
- Share your address and how to reach the equipment.
- Confirm the care tasks, visit price, and appointment.
Understand the general guidance behind heat pump care.
These points explain the equipment. The exact model instructions and a qualified assessment guide work in your home.
These are general care examples, not a list of what MGI includes. Ask what your visit covers.
Planning seasonal care
ENERGY STAR recommends annual preseason checkups, cooling in spring and heating in fall.
Inspecting the filter
ENERGY STAR recommends inspecting central-system filters monthly.
Professional electrical checks
A typical checkup includes electrical connections and checks of the voltage and current supplied to the motor.
Drain and control checks
A typical checkup includes the drain for water collected by the system and the controls that start, run and stop it.
Separate heat pump care from a problem in either mode.
Keep routine care separate from checks for a current fault.
Ask which heating, cooling and control checks were done, and what weather or access prevented.
Approve repairs separately.
What your heat pump care quote should explain.
Match the care scope to the equipment and the checks that can be completed.
Equipment and care tasks
Which heating, cooling, control, or backup-heat tasks are included for this equipment?
The full visit price
What is the care charge? Which filters, supplies, or other work cost extra?
Weather and access limits
Which checks can the visit complete in the expected weather? What access is needed, and how will any unchecked function be recorded?
Separate findings and work
Does a finding need more assessment or a repair? Get that work and price clear before approving it.
The agreed care tasks and visit price define this visit. Weather and access can limit checks. Get any unfinished task clear. Separate assessment or repair needs its own scope, price, and your approval.
A defined care visit for your heat pump.
Keep the equipment, agreed checks, and any separate repair decision clear.
Choose the care scope.
Confirm which heating, cooling, and control tasks are included, along with the price and appointment.
Review the completed visit.
Ask which checks were done and what weather or access prevented. A finding may need separate assessment or repair approval.
Return to the rest of your day.
Keep the care record and any agreed next step. After the defined care, give your attention back to home life.
Questions about heat pump maintenance.
Can a heat pump heat and cool?
A space heat pump moves heat in either direction. Confirm the modes of the actual model and how backup heat is controlled.
Does a cold-climate label prove it will heat my home?
No. The home’s heat loss and the model’s output at cold conditions still need to be compared. An operating limit is not proof of enough heat.
What should I confirm about a care visit?
Ask which equipment and tasks are included, what access is needed, what is excluded and how separately recommended repairs are authorized. Follow the exact model’s owner instructions between visits.
Let’s make a clear plan for heat pump care.
Time with your people. A quiet corner to yourself. Ask about a care visit for your heat pump, with the equipment and tasks clear before you agree.
Lifestyle scenes are AI-generated illustrations, not photographs of MGI customers or completed work.