Find where the temperature is measured
Identify the indoor head, outdoor unit, and remote model. Ask the technician which sensor is active. For example, Blueridge's S2 manual describes a Follow Me feature that uses the remote's location instead of the indoor unit's sensor. That feature is model-specific; it should not be assumed on your system. Blueridge S2 manual, OMS2-01, updated June 12, 2024.
Put a separate room thermometer where you normally sit, away from the outlet air, sun, and other heat sources. Record its reading alongside the remote setting after steady operation. Note the remote's location if it participates in sensing. Keep a short log showing when the gap occurs, whether doors are open, and which other heads are running.
Separate the different “Auto” settings
Ask the provider to show you three controls separately: the heating or cooling mode, fan speed, and vane direction, which aims the air. An Auto label on one control does not explain the others. Have them point out the exact icons on your remote and explain the permitted choices for your indoor/outdoor combination.
We would want a demonstrated heating setup suited to this room, using the manufacturer's user instructions. Ask what normal fan changes look like and whether a pause or low airflow is expected in the circumstances you recorded. Do not assume an unusual fan pattern proves a bad motor or that turning the fan to its highest setting solves the cause.
If the gap remains
Request a check of sensing accuracy, airflow, equipment condition, and delivered heat. Ask for the room and equipment measurements that explain the difference. If the head heats well near itself but the occupied area stays cold, ask the provider to assess placement and air distribution as part of the finding.
Your next step: Gather the model details and temperature log, then request a controls demonstration and a check of the persistent gap. You should leave with understandable settings and an explanation of any correction needed.